If your plans change after you have purchased travel insurance cover, please get in touch with our customer services team who will be happy to help by outlining the options available to you. To help we have detailed some of the most popular requests below and the options available in these circumstances.
Can I increase my travel insurance cover for cash and valuable items?
It’s not currently possible to increase your travel policy for valuables or cash. However, if you need extra cover for your belongings, take a look at our travel insurance gadget cover.
Can I remove baggage cover from my travel insurance?
All of our policies include baggage cover. If you don’t need cover for baggage, take a look at our Bronze policies where the baggage cover is limited to £500.
Bronze policies still have the reassurance of cover up to £5 million for emergency medical expenses, as well as cover for travel delay, cash, documents, scheduled airline failure and more.
Can I declare a medical condition after I have purchased my policy?
If your health or the health of someone travelling on your travel policy changes after you have purchased your policy, it is very important that you let us know to ensure you have the correct cover in place when you travel.
We can cover many medical conditions subject to answering a few straightforward medical screening questions. A member of our customer services team will be happy to go through the medical screening process with you to see if cover can be added to your policy for an additional premium.
To find out more about cover for pre-existing medical conditions click here.
I've got European cover, can I upgrade to Worldwide?
If you have a European policy, Single Trip or Annual Multi Trip and plan to travel to a Worldwide destination, we would be happy to increase your level of cover provided your trip hasn’t already started.
Please contact customer services and a member of our team will be happy to help.
If you wish to check which countries are covered under European cover click here.
Can I change my travel dates?
If you have a single trip policy and your plans change, we would be happy to change the dates of your travel insurance for you, contact customer services and a member of our team will be happy to help.
Please be aware that we can only cover trips that are within 12 months from when you purchased your original travel policy.
Can I add a person to my travel policy?
If you would like to add a person to your policy, please contact our customer services team who will be happy to help.
Can I upgrade my policy to a higher level of cover?
We have three levels of cover Bronze, Silver and Gold which have varying levels of cover to cater for our customers different travel needs.
To find out more about our different levels of cover and what you would be covered for click here.
If you have an existing policy and your needs change before you travel, we will be happy to upgrade your policy for an additional premium. Please contact our customer services team who will be happy to assist.
Can I add additional cover to my travel insurance policy?
We have several different additional cover options available to suit an array of different trips.
So whether you’re looking for winter sports cover for when you hit the slopes, or for extra protection while you’re on a cruise or just looking to protect your smart phone if it’s lost, stolen or damaged while you’re away. Take a look at the additional cover options we offer and the protection they provide by clicking here.
If you have already purchased your Columbus travel insurance policy, you can contact our customer services team before you travel to have any of our additional cover options added to your policy for an additional premium.
How can I amend my contact details on my policy?
If your contact details change please let us know as soon as possible by contacting our customer service team who will be happy to update your details.
Can I extend my cover whilst I am away?
If your circumstances change while you’re away and you need to extend your travel cover, please contact our customer services team who will be happy to refer your request to our underwriters to see if we can extend your cover for an additional premium.