How can we help you?

Plan your trip


Additional cover

How to buy a policy

Travel insurance products

Pre-existing medical conditions

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Before your trip

Policy documentation

How to cancel your policy

World events and coverage

Additional product benefits

How to make changes to your policy

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During your trip

Airport lounge access

24hr emergency medical assistance service

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After your trip

How to make a claim

How to renew your policy

How to make a complaint

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Top 3 FAQs

Does my travel insurance policy cover coronavirus (COVID-19)?

Our current policies include the following cover for coronavirus (COVID-19). For further details on what is and isn’t covered ...

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How to make a claim on your travel insurance policy

Making a claim can sometimes appear complicated and even daunting. We want to make the process as easy for you as possible. ...

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Babylon digital healthcare service available 24/7 with your travel insurance

Columbus Direct have teamed up with Babylon, a leading digital healthcare service, so you can access an English speaking GP fr...

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