How can we help you?

Plan your trip


Additional cover

How to buy a policy

Travel insurance products

Pre-existing medical conditions

Find out more

Before your trip

Policy documentation

How to cancel your policy

World events and coverage

Additional product benefits

How to make changes to your policy

Find out more

During your trip

Airport lounge access

24hr emergency medical assistance service

Find out more

After your trip

How to make a claim

How to renew your policy

How to make a complaint

Find out more

Top 3 FAQs

Does my travel insurance policy cover coronavirus (COVID-19)?

Our current policies include the following cover for coronavirus (COVID-19). For further details on what is and isn’t covered ...

Find out more

How to make a claim on your travel insurance policy

Making a claim can sometimes appear complicated and even daunting. We want to make the process as easy for you as possible. ...

Find out more

24 hour emergency medical assistance service

If you have a medical emergency while you’re away, you can call our 24/7 medical emergency service.    The medical emer...

Find out more