How can we help you?

Plan your trip


Additional cover

How to buy a policy

Travel insurance products

Pre-existing medical conditions

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Before your trip

Policy documentation

How to cancel your policy

World events and coverage

Additional product benefits

How to make changes to your policy

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During your trip

Airport lounge access

24hr emergency medical assistance service

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After your trip

How to make a claim

How to renew your policy

How to make a complaint

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Top 3 FAQs

Does my policy cover coronavirus?

Our policies now include cover for coronavirus (COVID-19) for emergency medical, repatriation, cancellation and missed departure.

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How do I renew my policy?

Where possible, we'll automatically renew your Annual Multi Trip policy each year - to make things easier and help you avoid travelling without cover in place.

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How do I add cover for a medical condition to my policy?

If your health or the health of someone travelling on your policy changes, it is very important that you let us know to ensure you have the correct cover in place when you travel.

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