How can we help you?

Plan your trip


Additional cover

How to buy a policy

Travel insurance products

Pre-existing medical conditions

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Before your trip

Policy documentation

How to cancel your policy

World events and coverage

Additional product benefits

How to make changes to your policy

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During your trip

Airport lounge access

24hr emergency medical assistance service

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After your trip

How to make a claim

How to renew your policy

How to make a complaint

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Top 3 FAQs

How to make changes to your travel insurance policy

If your plans change after you have purchased travel insurance cover, please get in touch with our customer services team who ...

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Pre-existing medical conditions

We can offer cover for a wide range of pre-existing medical conditions.    When purchasing travel insurance, a pre-existing ...

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Buying a travel insurance policy

How do I buy travel insurance? You can purchase a Columbus Direct travel policy online here. When should I start my Annua...

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