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Knowledge base
Plan your trip
Buying a policy
2
Buying a travel insurance policy
Support Services
Travel Insurance Products
1
Choosing the right travel insurance for your needs
Additional cover
3
Travel insurance additional cover options
Sports and activities covered by our travel insurance policies
Why is travel insurance for winter sports important?
Pre-existing medical conditions
2
Pre-existing medical conditions
Is pregnancy covered by travel insurance?
Coronavirus (Covid-19)
1
Does my travel insurance policy cover coronavirus (COVID-19)?
Before your trip
Insurance policy documentation
1
Travel insurance policy documentation
Additional insurance product benefits
1
Airport lounge access with your travel insurance
Making changes to your insurance policy
1
How to make changes to your travel insurance policy
World events and insurance coverage
4
Does my travel insurance cover me if my airline or tour operator goes bust?
Does my travel insurance cover me in the event of a strike or industrial action?
Does my travel insurance policy cover me in the event of a terrorist attack?
Wildfires
How to cancel my insurance policy
1
How to cancel your travel insurance policy
During your trip
24hr Emergency Medical Assistance Service
1
24 hour emergency medical assistance service
Airport Lounge Access
1
How to access the airport lounge benefit with your travel policy
After your trip
How to make a claim on your travel insurance policy
1
How to make a claim on your travel insurance policy
How to renew your travel insurance policy
1
How to renew your travel insurance policy
How do I make a complaint
1
How to make a complaint about your travel insurance